Ari Herzog made a post a while back (though still relevant in my opinion) about how he was able to save money on his Comcast bill through Twitter.
Turning to Twitter, the microblog software that works as a service enabling me and you to write 140-character messages back and forth, I tweeted @ComcastCares.
I asked Frank (the profile indicated that was his name) what my options were in reaction to the surcharge, as my bundle apparently ran out.
Four minutes later, Frank proved Comcast is not a robot, and suggested I send an email message to a generic address for a prompt reply.
What I like about this story the most is using social networks to help resolve issues with companies. Most companies have a fairly strong social networking presence, and considering that is where smear campaigns usually start, they usually try to resolve issues this way fairly quickly.
If you have a complaint with a company, follow them on Twitter or Facebook. Make your grievances known there and see if you can’t resolve your issue more quickly that way. The extra bonus if you have a “paper trail” usually of correspondences with the company that you can refer back to later.